Frequently Asked Questions

For Thalassery and Kannur's water conditions (TDS 200-500 ppm), we recommend the ORIX Carens Under Sink RO with 7-stage purification. It handles the region's specific water quality profile — including chlorine from municipal treatment and moderate hardness — effectively. We offer free water testing to recommend the perfect model for your home.

In Kerala's climate, filters need more frequent changes than manufacturer recommendations. Sediment filters every 3-4 months (vs 6 months normally), pre-carbon every 6-8 months, and RO membrane every 18-24 months. During monsoon season, the sediment filter may need changing every 6-8 weeks due to increased water turbidity.

Basic RO installation starts at ₹500-1,000 depending on the model. For ORIX purifiers purchased from Royal Aqua, installation is FREE with every purchase. This includes plumbing connections, wall mounting or under-sink fitting, and initial system testing. We serve all of Thalassery and 15 other locations across Kannur district.

Yes! Royal Aqua is open 7 days a week from 9:00 AM to 10:00 PM, including Sundays and most holidays. We understand that water purifier issues don't wait for weekdays. For emergencies, call us at +91 73069 82699 anytime.

We service all major water purifier brands including ORIX (authorized dealer), Kent, Aquaguard, Livpure, Blue Star, Pureit, Havells, Eureka Forbes, LG, Tata Swach, V-Guard, and AO Smith. Our technicians are trained on all these brands and we stock genuine spare parts.

An Annual Maintenance Contract (AMC) is a yearly service agreement. Our Standard AMC (₹2,500/year) includes 4 preventive maintenance visits, sediment and carbon filter replacements, system sanitization, and priority emergency service. The Premium AMC (₹3,500/year) additionally covers RO membrane and UV lamp replacement.

Standard wall-mounted or tabletop installation takes 45-60 minutes. Under-sink installations like the ORIX Carens take 1-2 hours depending on your kitchen's plumbing layout. Our technicians handle everything including water line connections, drain line setup, and thorough testing.

Absolutely! We offer free home demos where our representative brings the purifier to your home, tests your water quality on-site, demonstrates the product's features, and explains which model best suits your water conditions. Call +91 73069 82699 to schedule a home demo.

Yes, all water purifiers sold by Royal Aqua — including ORIX, Kent, and other brands — are BIS (Bureau of Indian Standards) certified and comply with IS 16240:2018 standards for drinking water treatment systems. We only sell genuine, certified products with valid manufacturer warranties.

RO (Reverse Osmosis) pushes water through a semi-permeable membrane to remove 95-99% of dissolved solids, heavy metals, and contaminants — best for high-TDS water. UV (Ultraviolet) uses UV light to kill bacteria and viruses but doesn't remove dissolved solids. UF (Ultrafiltration) filters particles larger than 0.01 microns without electricity. For Kannur's water quality, RO + UV combination is recommended.

Common causes: (1) Air trapped in the system after filter change — run water for 5-10 minutes, (2) Worn pump bearings — needs professional inspection, (3) Loose fittings causing vibration — tighten connections, (4) High inlet pressure — install a pressure regulator. If the noise persists, call Royal Aqua at +91 73069 82699 for a diagnostic visit.

RO water can taste 'flat' because the membrane removes minerals along with contaminants. This is why all ORIX purifiers include an alkaline/mineral cartridge to add back healthy minerals and improve taste. If your purifier doesn't have this, we can install a mineral cartridge as an add-on (₹800-1,200).

In Kerala's water conditions, RO membranes typically last 18-24 months. However, this varies by area — homes in Kuthuparamba or Mattannur with higher TDS water may need replacement sooner (12-18 months). Regular pre-filter maintenance significantly extends membrane life. Our AMC plans include membrane monitoring at every visit.

Yes, we offer same-day emergency repair service in Thalassery (response within 2-4 hours) and next-day service across all 16 locations in Kannur district. AMC customers get priority scheduling. Call +91 73069 82699 or message us on WhatsApp for emergency service.

We serve 16+ locations across Kannur district: Thalassery (HQ), Pinarayi, Chokli, Kuthuparamba, Panoor, Mattannur, Mahe, Dharmadom, Kadirur, Eranholi, New Mahe, Nadapuram, Peringathur, Mokeri, Kallachi, and Kannur city. Same-day service in Thalassery, next-day in all other locations.